Saskia Lasch Physiotherapy
1. Introduction
Saskia Lasch Physiotherapy (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services, website, or contact us.
2. Information We Collect
We may collect and process the following types of personal information:
2.1 Personal Identification Information
- Full name
- Contact details (phone number, email address)
- Address (if required)
2.2 Health & Medical Information
- Medical history relevant to physiotherapy treatment
- Injury or condition details
- Treatment notes, assessments, and progress records
(This information is necessary to provide appropriate, personalised physiotherapy care.)
2.3 Communication Information
- Information you provide via contact forms, email, WhatsApp, or phone
- Appointment bookings and enquiries
2.4 Website Usage Data
- Basic analytics data (such as browser type, IP address, and pages visited), where applicable
3. How We Use Your Information
We use your information to:
- Provide physiotherapy assessment, diagnosis, and treatment
- Communicate with you regarding appointments and care
- Maintain accurate medical records
- Improve our services and patient experience
- Comply with legal and regulatory obligations
Physiotherapy practices typically use a patient-centred and personalised approach, which requires collecting relevant personal and health data to deliver effective treatment.
4. Legal Basis for Processing
We process your personal information based on:
- Your consent
- The necessity to provide healthcare services
- Compliance with legal and professional obligations
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
- Medical professionals involved in your care (with your consent)
- Medical aids or insurers (for claims processing)
- Regulatory bodies if required by law
All third parties are required to respect the confidentiality and security of your information.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from:
- Loss
- Unauthorised access
- Misuse or disclosure
Patient confidentiality is a core principle in physiotherapy practice and healthcare delivery.
7. Data Retention
We retain your personal and medical information only for as long as necessary to:
- Provide ongoing care
- Comply with legal and professional record-keeping requirements
8. Your Rights
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of your information
- Object to processing in certain circumstances
- Withdraw consent (where applicable)
Requests can be made using the contact details below.
9. Cookies & Website Use
If our website uses cookies or tracking technologies, they are used to:
- Improve website functionality
- Understand user behaviour
You can disable cookies in your browser settings if preferred.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
12. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Saskia Lasch Physiotherapy
Phone: 076 692 3426
Email: saslasch@gmail.com